Locked Up Love is a platform that connects incarcerated individuals with pen pals and supporters worldwide. Friends and family can create and manage profiles on behalf of their loved ones in prison to help them build meaningful connections.

Yes! Browsing inmate profiles and basic features are free. However, we offer premium membership options for enhanced communication and additional profile features which include secure, private inmate connection messaging, hand written letter forwarding, text messaging, and online communication.

Locked Up Love provides a way for incarcerated individuals to stay connected with the outside world, form new friendships, and find emotional support through correspondence.

We offer: Pen Pal Pass (Free) – Basic access to inmate profiles and standard features. Locked In Love Membership ($5.99/month or $49.99/year) – Includes instant messaging, unlimited emails, photo uploads, and priority replies. Ultimate Bond Package ($9.99/month or $79.99/year) – Includes all features plus additional perks for deeper connections.

Simply visit our Memberships page, choose a plan, and complete your payment securely through our website.

Yes, you can cancel anytime through your account settings. Your subscription will remain active until the end of your billing period.

Yes! We take privacy seriously. Your personal information is never shared publicly, and only approved users can view and send messages.

If you notice any suspicious or inappropriate behavior, please report it by contacting our support team.

Yes! All payments are processed through a secure payment gateway, ensuring your financial information is protected.

Yes. Messages should remain respectful and appropriate. Any messages promoting illegal activity, hate speech, or harassment will be removed, and accounts may be banned.

Policies vary by facility. While many prisons allow mail correspondence, some have restrictions on third-party services. Please check with the institution before signing up. IF YOU LIVE IN THE STATE OF TEXAS YOU ARE PROHIBITED FROM USING OUR DIRECT MESSAGING SERVICES AND ALSO OUR SOCIAL MEDIA SERVICES.

No, we do not facilitate financial transactions or package deliveries. If you wish to send money, check the prison’s guidelines for approved methods.

You can reach our customer support team through the Contact Us page, and we’ll assist you as soon as possible.

Yes! If you know someone who would benefit from this service, you can create a profile for them with their consent.

You can request profile removal at any time by contacting our support team.

Family members or friends can sign up, enter the inmate’s details, and upload their information. Once approved, the profile will be live for others to see.

No, inmates do not have direct internet access. Their profiles are managed by loved ones who handle correspondence on their behalf. IF YOU LIVE IN THE STATE OF TEXAS YOU ARE PROHIBITED FROM USING OUR DIRECT MESSAGING SERVICES AND ALSO OUR SOCIAL MEDIA SERVICES.

Our platform allows: Instant messaging within the online community (for premium members). Unlimited emails/texts sent to approved contacts. Printed correspondence with Facebook links, photos, and replies.

Once you find an inmate you’d like to connect with, you can message their profile manager (usually a family member or friend). Your messages will be forwarded based on their preferred communication method.