​About Us

How LockedUp Love Works

We provide a secure, easy, and private way to connect with incarcerated individuals, ensuring your personal information stays protected. Unlike traditional pen-pal services, our platform allows you to communicate without sharing your real address or phone number—offering both convenience and safety. People from all around the world browse our online listings to find engaging profiles to connect with. We make it easy for you to send heartfelt words to your incarcerated loved one — even if you don’t have stamps, paper, or time.

🔹 Four Ways to Stay Connected:

✉ Handwritten Letter Forwarding – Send a letter to our designated address

LockedUp Love LLC

6969 N Port Washington Rd,

Ste 150B

Glendale, 53217

and we’ll discreetly forward it to the recipient. Any replies are routed back through us, so your home address stays completely private.

📲 Text/Email Forwarding – Send text messages through our secure system, which relays them anonymously to the recipient. Any responses are forwarded back to you, so your personal number is never exposed. Just fill out the form in the text forwarding section with accurate details, and once we receive it, we’ll forward your text message directly to the intended inmate—quick, simple, and reliable communication made easy.

    📲 1. You Write the Message

      Send your message through our website — like a text via phone or using a laptop/desktop, if you only have a computer device. Include all the information asked on the forms. 

     ✍️ 2. We Print or Hand Write It

      We take your words and turn them into a beautiful, physical letter — printed or handwritten with love.

     📦 3. We Package It With Care

      Add-ons like photos, custom paper, or decorated envelopes can make it even more special. We prepare it just like you would. (disclaimer: If a facility prohibits envelopes being decorated, LockedUp Love MUST abide by this ruling.)

📬 4. We Mail It to the Facility

We handle all the mailing, so your letter gets to your loved one through official mail at their facility.

✅ 5. You Get Updates

You’ll get a text or email update from us when your letter is mailed — so you always know where things stand.

💬 Instant Messaging – Engage with active correspondents in our online prison connection community, allowing for real-time conversations while keeping your identity secure.

🔹 Why Choose Us?

✅ Safe & Private – No need to share your real address, phone number, or personal details.
✅ Easy & Convenient – Communicate from anywhere, whether by mail, text, or online chat.
✅ Reliable & Secure – Every message is processed through our system to ensure a protected exchange.

Our service makes it simple to build meaningful connections without compromising your privacy.

Accepted payment methods include online payments by credit and debit card at www.lockeduplove.org or by check/money order at:

LockedUp Love LLC

6969 N Port Washington Rd,

Ste 150B 

Glendale, WI 53217 

 

​🔐 LockedUp Love Disclaimers

1. Zero Tolerance for Harmful Content

We do not accept or forward any messages that include:

• Violence or threats of violence

• Hate speech or discriminatory language

• Victim harassment or references to criminal victims

• Gang-related codes or slang

• Sexual content that violates facility guidelines

Messages containing this content will be rejected and may be reported.

2. Respect for Facility Rules

All letters are sent in accordance with individual facility guidelines.
We do not attempt to bypass, manipulate, or override:

• Mailroom restrictions

• Contraband policies

• Required formatting

• Inmate-specific limitations

If a facility rejects a letter, we are not responsible for delays or returned mail.

3. Mail Review and Processing Times

We strive to process all messages within 3–5 business days, excluding holidays.
However, we cannot control:

• Delays caused by prison mailroom policies

• Weekends, holidays, or facility lockdowns

• Facility-specific hold or screening procedures

Please allow 7–10 business days for physical mail to be delivered from the time it leaves our hands.

4. Third-Party Responsibility

LockedUp Love is a communication forwarding service, not a legal agency, advocacy group, or investigative team.
We do not:

• Investigate claims or verify inmate details

• Guarantee delivery once mail reaches facility processing

• Provide legal advice or defense

5. Message Review Rights

We reserve the right to review, reject, or modify any content submitted to ensure it meets legal, ethical, and facility standards.
If a message is rejected:

• You will be notified

• You may revise and resubmit

• No refunds are issued for rejected content

6. Refunds and Responsibility

We are not responsible for:

• Lost mail once accepted by USPS

• Returned mail due to facility policies or incorrect info

• Changes in facility rules or inmate movement

Refunds are not provided unless an error is made on our part (ex: wrong address, printing issue).

7. Consent and Data Privacy

By using this service, you agree to:

• Share limited personal data (name, contact info, message)

• Allow us to process and forward communications on your behalf

Your data will never be sold or shared outside of the services required to fulfill your request.